Privacy Policy for Formcraft Pty Ltd

Effective Date: 29/12/2025

Formcraft Pty Ltd (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, www.formcraft.com.au, or use any of the services available on the website (the “Services”).

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

• Contact Form: When you fill out our “Contact Us” form, we may collect your name, email address, phone number, any uploaded drawings, and the message you submit.

• Purchases: If you make a purchase through our online store, we collect your billing details, including your name, address, and payment information. Payments are processed through Stripe (our third-party payment provider), which handles payment details securely.

• Analytics: We use Google Analytics to collect anonymous information about the usage of our website. This includes information like your IP address, browser type, and activity on the site, which helps us understand how visitors interact with our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To communicate with you in response to inquiries or messages submitted through the “Contact Us” form.

• To process orders, manage billing, and handle shipping (if applicable).

• To provide customer support.

• To improve the functionality and performance of our website, using data collected through Google Analytics.

• To fulfill legal obligations or resolve disputes.

3. How We Protect Your Information

We take reasonable measures to protect the information you provide through our website. These measures include encryption, secure servers, and strict access controls to prevent unauthorized access, alteration, or disclosure of your personal information.

Payments processed through our online store are handled securely by Stripe, which uses industry-standard encryption protocols to protect your payment details.

4. Sharing Your Information

We do not share your personal information with any third parties, except in the following circumstances:

• Payment Processing: Your payment details are processed securely by Stripe, a third-party payment provider, who may collect and store your payment information in accordance with their privacy policy.

• Legal Compliance: We may disclose your personal information if required by law or to comply with a legal process such as a court order or subpoena.

• Service Providers: We may share your information with service providers who assist us in operating our website or conducting our business, provided these parties are bound by confidentiality agreements and are not permitted to use your personal information for any other purpose.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality of our website, personalize content, and analyze how visitors use the site. These technologies may collect non-personally identifiable information, such as IP addresses, browser types, and pages visited.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information: You can request access to the personal information we hold about you.

• Correct your information: If your personal information is inaccurate or incomplete, you may request corrections.

• Request deletion of your information: In certain circumstances, you may request the deletion of your personal data.

If you would like to exercise any of these rights, please contact us at info@formcraft.com.au.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Company Name: Formcraft Pty Ltd

• Address: 27 Amherst Street, Fremantle WA 6160

• Email: info@formcraft.com.au

• Phone: (08) 9353 4161

• Website: www.formcraft.com.au